Where your license comes from
After checkout, the platform issues a license and attaches it to your subscription.
The customer portal becomes your visibility layer for license and download access.
Activation itself happens in the installed app surfaces.
Activating your device
Install the correct app first.
Use the provided license information inside the app flow.
Confirm that the device limit and subscription status are active.
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License Activation desktop view
Desktop appDocumentation screenshot placeholder for the desktop app.
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License Activation mobile view
Mobile appDocumentation screenshot placeholder for the mobile app.
Troubleshooting
- If activation fails, verify that the license is active and not expired.
- If you cannot find the license, return to the customer portal or checkout success page.